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Bombardier: Project Coordinator, Customer Support Integration Team


This is a Full-time position in Quaqtaq, QC posted October 22, 2020.

BOMBARDIERAt Bombardier, our employees work together to evolve mobility worldwide one good idea at a time.

If you have a good idea, we’ll provide the environment where it will thrive and grow into a great product or customer experience.

Your ideas are our fuel.In your role, you will: Oversee proper hand over of post-delivery liabilities from Production to CSIT by ensuring accuracy, feasibility and timely identification of ODIs, cost and schedule estimates by reviewing outstanding delivery items (ODIs) prior to a/c delivery to understand requirements and customer expectations.

Contribute to the ODI budget process.

Populate, maintain ODI database and execute on ODI reporting.

Coordinate within BA, BAS, ASF & PCC to ensure all requirements i.E.

engineering, tooling, documentation, parts and manpower are available to support ODI closure.

Plan ODI implementation with customers/operators and maintenance facilities in accordance to mutual agreed downtime date and location.

Ensure ODI closure meet customer expectations, contractual and financial obligations, as per committed deadlines.

Execute contractual obligations related to holdbacks and submit invoice request to support holdback payment as well as carry out ODI buy outs.

Review and process ODI billing.

Issue ODI closure letters to customers.

Define a/c statement of work (SOW) with the customer and internal stake holders.

Coordinate the planning of the SOW and downtime with customer/operator/facility.

Launch the project with the facility and ensure that all resources i.E.

engineering, tooling, documentation, parts and manpower are available and in place at facility prior a/c induction.

Serve as customer primary point-of-contact in daily communications, coordinating, and follow-up for items such as time/labor/material quotes, preliminary invoices, progress updates, customer approval and debrief on work packages, resolution of squawks, and warranty issues.

Upsells additional work to Customer.

Identify potential risks and management of constraints.

Coordinate scheduled and unscheduled maintenance with appropriate service facilities.

Develop requirements for a/c inventory and ensure cost effective purchases of material, parts and other items required in supporting the maintenance department.

Required to be on call to support a/c maintenance requirements.

Execute and maintain schedule through a/c acquisition/delivery and follow-up.

Monitor and oversee work flow to ensure work package is on schedule and within budget.

Facilitate status meetings with all departments and update daily reports on status of a/c Review, approve, and sign final invoice as needed.

Provide insights to Sales and Contracts from a maintenance perspective that may impact a/c trade/sales transactions.

Support Sales Directors with customer inquiries on mods and upgrades and provide insights to specifics on a/c configurations.QualificationsAs our ideal candidate, You must have a minimum 5 years of experience in working in a/c maintenance environment or substantial similar experience.

You must have a minimum 2 years of customer project management experience or 2 years of supervisory or lead experience or substantial similar experience.

You must have a working knowledge of government regulatory requirements for equipment and operations under FAA, EASA, or Transport Canada rules.

You must have working knowledge of environmental, health & safety rules and regulations as they apply to workplace safety and environmental aspects of a/c maintenance operations.

You must have interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management, and other departments.

You must have customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations.

You must have planning and organization skills necessary to plan, prioritize and coordinate workload within a multiple project setting.

You are at ease working at all levels of the Customer, Bombardier and third-party organization.

You have excellent verbal and written communications skills; strong influential leadership skills.

Your computer skills must include word processing, spreadsheet, database, presentation, project, email and web-based applications, operating systems used to manage the maintenance work, SAP.

You must be able to maintain flexible working hours.

You must have the ability to travel with little notice internationally and domestically.

You must have the ability to work with little supervision, make independent decisions and achieve goals.

You should have a college degree (preferred).

You should have an AME license.

You must have basic acumen of accounting and budgeting principles necessary to read and interpret profit/loss statements, financial reports, and meet financial objectives.Bombardier is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply.Whether your candidacy is moving on to the next step of the hiring process or not, we will keep you informed by email or by phone.

Join us at careers.Bombardier.ComYour ideas move people.Job: Customer ServicePrimary CA-QC-Montreal DorvalOrganization: AerospaceSchedule: Full-timeEmployee Status: RegularJob Posting: 22.10.2020, 8:19:13 AMUnposting Date: Ongoing