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Explorance: Cloud Infrastructure Systems Administrator


This is a Full-time position in Montreal, QC posted August 6, 2021.

At Explorance, we believe that each experience matters from students in higher education to employees at the workplace.

That’s why Explorance’s mission is to help organizations create a personalized journey of impact and fulfillment for their people through innovative Experience Management (XM) solutions.We believe in the human touch at Explorance and are known for our pioneering culture of reciprocity and trust.

To our employees,this means the freedom to achieve in the areas most important to them.For our customers, it means caring for their needs and helping them succeed.

For our communities, it means doing our part to help our neighbors simply because it’s the right thing to do.Explorance is ranked the #1 best workplace in Canada by the Great Places to Work® Institute and is headquartered in Montreal with business units in Chicago, Chennai, London, Amman, and Melbourne.Our continued success is leading us to evolve our hosted services, including expanding our data center footprint to EMEA and AsiaPac.We are looking for an exceptionalCloud Infrastructure Systems Administratorto join our dynamic team who thrives in a demanding, fast-moving environment.Reporting to the VP of Cloud and Security, this individual will collaborate closely with the Technical Customer Support team, R& D, Architecture and Product Management, working on developing reference architectures and developing standards and policies that ensure the delivery of products and services that are secure, highly available and scalable.What you will do as our newCloud Infrastructure Systems Administrator:As a senior system administrator on the Cloud Operations team, you will be hands-on operational supporting our production cloud platform to ensure reliability, recoverability and optimum performance.Manage and establish priorities for analysis, design, development and maintenance of entire infrastructure systems inclusive of LANs, WANs, internet, and security implementations.Design and execute short and long term strategic plans to assure infrastructure capacity attains current and future needs.Define and manage IT Disaster Recovery Strategy for organization.Report and prepare strategies to maintain server infrastructure.Foster a culture of accountability, innovation, and team building.Maintain and improve company standardsSupport the activities of our Cloud Operations according to contractual agreements and obligations including reporting, monitoring, and dashboardsTrack our cloud customer SLAs and ensure total conformity to these customer commitmentsCreate and maintain complete and accurate documentation for the purpose of operational audits including security and complianceDetermine necessary operations certifications and implement plans for securing and maintaining these certificationsParticipate in strategic platform and technology decisions, including new technologies, cost-savings strategies, improved process, and unique value features.Manage the day-to-day service delivery and escalations through a holistic, end-to-end incident management process.Here’s what you’ll bring to the roleIn-depth knowledge of Microsoft environments (MS Server, MS SQL, Azure)Experience with virtualization platforms, preferably HyperVWorking knowledge of SANs (Dell, HP)Experience with web application environments, including TCP/IP, SSL/TLS, HTTP, DNS, routing, load balancing, etc.Strong working knowledge of networks, firewall systems, and routing protocols.Proficient with scripting languagessuch as PowerShell, BashHands-on experience with high availability web architecture and technologyExperience with configuration management software, version control software and job execution tools, preferably Git and JenkinsPrior experience in hands-on troubleshooting of complex system problems that include capacity planning and performance tuning, reliability or high availability initiatives.Experience with centralized logging services and backup systemsMinimum of 12 years of successful in-depth knowledge andexperience within the private and public cloud space.know how to adapt to a constantly evolving environment and like to bring forth new ideas.have managed 24×7 operations and are passionate about delivering premiere enterprise-grade cloud and hosted servicesare experienced in managing hosted operations, with a proven track recordhave worked on production environment compliance, certifications, and audits including securityhave a strong knowledge of infrastructure and networking security conceptsPERSONAL SKILLSSense of initiative, resourcefulness and autonomy; Great team spirit and able to work effectively across teams within Explorance and with partners to ” Make it happen”Work efficiently, Organized, Good time management; Be able to workunder pressureAmbitiousHave excellent communication skills, both verbal and written