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Quarry Consulting: Delivery Integration Technician

Quarry Consulting

This is a Full-time position in Ottawa, ON posted August 7, 2021.

Title: Delivery Integration TechnicianLocation: Ottawa, OnDuration: PermanentMust have 10 years Residency in Canada to apply for this positionAs the Delivery Integration Technician, you are responsible for the successful integration and installation of our hardware and software solution for our customers.In this role, you work with our customers and various teams within JSI to ensure the timely completion of our solution at the customer site.

As a highly motivated and analytical individual, you can problem solve while providing great customer service as well as implementation feedback to various internal teams.

Responsibilities:Installation and configuration of hardware components which includes, but is not limited to, the racking of servers, switches, storage appliances and firewalls along with the cabling of equipment and setup of various peripherals including desktop and laptop computer.Installation and configuration of the JSI developed software solution along with various third-party software components that make up the full JSI 4Sight Software Suite.Perform initial diagnostics and testing of hardware, software, network issues.Utilize resources to repair product issues that may be encountered during build and installations.

Report and escalate any technical issues to the appropriate technical support teamWhen at customers sites, maintain an awareness of client’s real needs and anticipate their expectations.Provide timely solutions to help build and sustain a positive rapport with clients.Demonstrate high level of product knowledge and the ability to explain complex concepts.Update comprehensive trip report dashboard daily to facilitate the identification of problem areas.

Knowledge & ExperienceRequired Qualifications Post-secondary education in Computer Science or related field.2+ years Server and Desktop PC technical support experience within a LAN/WAN environment.Proven ability to troubleshoot OEM hardware appliances.Understanding of relational databases (MS SQL Server is an asset), Backup Solutions, Web Servers, Web Application Servers.VMware vSphere: Certified or familiar with Install, Configure, Manage V6.5 & V7.0Microsoft Server MCSE Certified or comfortable with 2012/2019 Microsoft Windows 10 MCSA Certified or comfortable with WIN10Linux System Administration Level 1 or better CertifiedCisco CCNA certification preferred but familiar with Cisco switching and ASA’sExperience with Dell and Dell EMC Hardware – Optiplex, PowerEdge, ME4, Unity and Isilon storage solutions.Ability to attain and maintain a top-secret security clearance Personal Attributes:Strong communication and interpersonal skillsListening and interpretive skills to facilitate leadership and maintain effective customer relationships.High degree of tenacity and persistence to get tasks completed on schedule.Extremely motivated, possessing strong analytical skills.Detail oriented approach.Creative problem-solving skills.Performs well under pressure.Ability to work as a team player as well as independently when required.Excellent conflict resolution skills.Able to determine when to escalate an issue.

Work EnvironmentInstallation will require system components to be physically installed, occasional heavy lifting up to 30kg.Requires high level of concentration.Domestic and/or international travel can be as much as 40% Working hours may vary depending on projects and customer’s location.