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Geox: Key Holder – Fairview Pointe Claire


This is a Full-time position in Hampstead, QC posted August 7, 2021.

Come and join one of the world’s top footwear companiesGEOX is a Italian shoe manufacturer and retailer founded in 1995 by Mario Polegato.

The brand name, Geox, was created from a mixture between the Greek word “geo” (earth), and “x”, a letter-element symbolizing technology.At GEOX our vision is to put our absolute best in everything we do.

We are always open to changing and improving.

We identify, through constant research, the most advanced technologies and the latest trends, so that we can eventually incorporate them in our unique products .GEOX, the shoe that breathes, is always on the lookout for talented, ambitious, motivated, and dynamic individuals to become part of our team:WHY WORK WITH US!Merchandise discount programCareer advancementGroup benefit planJob title: Key HolderReports to: Store ManagerKey Responsibilities:PEOPLE MANAGEMENTOn-boarding: embrace new and promoted employees within the team and promote accelerated productivityTraining: provide ongoing formal and informal training on GEOX Service Model, technologies, patents and new company initiatives to foster exceptional performanceEvaluating: use the Performance Tools to share informal and formal feedback for continuous improved performance; share observations withStore ManagementGreat Fun Atmosphere – foster a fun and motivating work environment by building positive relationships & maintaining open two-way communication channels with the team and Head OfficeCustomer ExperienceService Model Ambassador:Lead by exampleHandle complex customer service situations with a sense of urgency and escalates service issues when appropriateEnsure every team member delivers the GEOX Service Model in every customer interaction in a friendly, helpful and sincere way that results in an exceptional customer experienceResolve customer service discrepancies in a positive and professional manner for a win/win outcomeLeverage all customer services to build further loyalty by capturing every customer e-mail to build Benefeet database and offering GEOX@Home where necessaryAssign primary and secondary roles for Sales Associates during high and low traffic to ensure efficiencyVisual Merchandising Ambassador:Support all corporate visual directives and maintains those standards throughout the dayMaintain a clean and organized storeBrand Ambassador:Passionate and knowledgeable of all GEOX technologies, products and patentsKnowledgeable in communicating all aspects of product including store collections, best sellers and seasonal product trendsFacilitate all staff learning to confidently and passionately interact with every customerSALES & STORE OPERATIONSSales Analysis:Execute opportunities to maximize salesAccountable for cash office operations including, but not limited to, opening and closing all registers, maintaining accurate count of cash, ordering change, preparing deposits, performing approved key turns and auditing all register paperworkServes as sales floor MOD in the absence of store managementInventory Management:Follow, understand and execute all inventory handling procedures in a timely manner, including consolidations, recalls, markdowns and shipment receivingMaintain accurate store inventory including movements, processing damages, mismates, and investigating negative on handsLoss Prevention & Security: follow all operating and cash management policies & procedures to protect store assets and minimize loss, including proper administrationMaintain Health & Safety Standards:Follow all health & safety standards to maintain a safe work environment for all staff and customers, including submitting incident reports as requiredEnsure all stores staff follow ladder safety policyStore Set-up & Organization:Maintain all areas of the store such as stockrooms, cash desks, communication boards and operational binders to standardKeep all areas of the store organized, including stockrooms, POP storage, bathrooms, and store administrationCommunication:Read current and relevant information on staff communication boardsEffective email management to share relevant corporate and store information with the store teamParticipate in management and store meetings to align on sales and operational objectives and achieve budgetsPosition Requirements:Minimum 2 years’ experience in the retail industry in a results focused and customer centric retail environment (preferably fashion apparel/footwear)Education:High School or College Degree or commensurate retail experienceRequired Skills:Communication skills ability to clearly communicate & articulate key ideas and concepts with people at all levels of the businessLeadership skills – ability to lead and influence other staff to increase sales performance and execute other operational tasksStrong computer and system skills – proficiency in Microsoft Excel and POS systemKnowledgeable of business and financial concepts understands key retail performance metrics, and can connect results to business decisions and personal work tasksOrganizational skills can manage multiple tasks to meet objectives and critical deadlines; able to execute to plan.HOW TO APPLY:Please apply on lineWe thank all candidates for their interest in GEOX Shoes, however only those chosen for interviews will be contactedPowered by JazzHREAlO4gf7s7