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HCL America, Inc.: Accounts Receivable (Ar) Sr Analyst

HCL America, Inc.

This is a Full-time position in Moncton, NB posted March 5, 2021.

We are looking to hire BI-LINGUAL Accounts Receivable (AR) Sr AnalystCandidates must be well versed in Canadian French and English Manage an assigned file of customer accounts with outstanding payments owing to Client.

Understand contract documents and terms of obligations and achieve assigned Accounts Receivablestargets.

Ensure and update accurate customer contact information.

Provide post-sale support to customers by ensuring the understanding of Client contract terms and conditions.

Identify customer complaints when raised through discussion with customers and where required forward to Customer Relations Centre for complaint resolution, billing adjustments, lease inquiries, etc.

Manage a schedule of issues that are being resolved; communicate resolutionsto customers.

Maintain systemic and timely follow-up of customer payment promises through the use of on-line customer logs and other administrative tools.

Respond to customer correspondence and telephone inquiries in a timely and professional manner.

Skills High school diploma 2-3 years of progressive collection experience at a Financial Institution or 31c1 party Collection Agency or business equivalent Superior interpersonal and communication skills A supportive teamwork approach to the clients and work colleagues Self-starter attitude with the ability to work in high pressure situations Excellent telephone, organizational, assertiveness and problem-solving skills Computer/ Keyboard skills with a comfortable knowledge of Windows and related applications