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Connex Telecommunications: Cisco Voice Expert

Connex Telecommunications

This is a Full-time position in New Tecumseth, ON posted July 25, 2021.

About Connex TelecommunicationsWe understand our clients need to increase revenue, decrease costs and improve productivity.

With our expertise in design, installation, maintenance and management of next generation contact centres, team collaboration solutions, networks and applications, the possibilities are limitless.

We are industry leaders in contact centres, team collaborations solutions and host of IT voice/video and data solutions over traditional and next generation converged IP networks.Since being founded in 1996, and after several evolutions, Connex was purchased by Malar Group of Companies in 2012 and has evolved into a leading edge systems integrator with three core values – Customer focus, Growth and Innovation.

Connex has grown organically as part of the Malar Group of Companies and through acquisitions of Dyna Lync,, Dependable IT and Pulse Services.

Connex also leverages other Malar acquisitions such as AC Technical Systems, Oss-Im-View, Facedrive, Knowledgehook, Pneutech-Rousseau Group, Haüskey, DECOSTA Global, and others to provide a more comprehensive portfolio of solutions to its clients.Job DescriptionMust have Cisco Unified Communications Manager (Call Manager)Cisco Unity ConnectionCisco Unified Intelligent Contact Management Enterprise (ICM)Cisco Unified Customer Voice Portal (CVP)Operation Manager (OM)Provisioning Manager (PM)Should have:NICE Resource Optimization – Total ViewVerint – Ultra Call Recording toolVIM – Reporting and Real time Display (Exony)Nice to have:Script EditorCall StudioCUSP, CUBE, VXML gatewaysProtocolsSIP (VoIP)Q.931 (ISDN)TCP/UDPRTP This role can be either contract or full-time.