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Director, Platform Operations

Interac Corp.

This is a Contract position in Greater Ottawa Metropolitan Area, QC posted September 13, 2021.

Platform Operations At Interac, we design products and solutions that give Canadians control over their money so they can get more out of life.

But that’s not all.

Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like digital identity and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical gurus and innovators We want to hear from you.

The Platform Operations team is behind some of Canada’s most-used payments platforms, including Interac e-Transfer.

We design for 99.999%, 24/7 availability, ensuring Canadians can rely on Interac solutions whenever and wherever they want.

Using best of breed industry strategies and predictive systems management platforms, we effectively support and monitor active, high availability solutions across multi regions, datacenters and cloud providers.

We also use AI-Ops, combining big data and machine learning to automate IT operations processes, including event correlation, anomaly detection and causality determination to make sure you always have control over your money.

You’re a passionate, hard-working individual with great attention to detail and a positive attitude.

This is a management-level position, you’ll be responsible for actively managing and overseeing the day-to-day operations of internal and off-the-shelf applications in production.

You will lead and act promptly, decisively, without delay to make sure that the core systems are reliable, available, scalable, and secure.

You must be creative, self-directed, and understand application development, application release and platform support methodologies.

You’re great at… Understanding the whole solution, how applications, infrastructure and networking come together to delivery high performing, highly available and reliable solutions.

Leading and building highly motivated, technical teams, with a focus on fostering a culture of “application availability is job 1”.

Championing the evolution and implementation of DevOps and CloudOps teams Leveraging AI-Ops and other systems management tools to ensure all platforms are monitored and managed, with a focus building a predictive and preventive culture and solutions.

Driving innovation through observation of common platform and application problems to identify emerging needs, alternative or emerging solutions, and opportunities for improving stability of existing solutions.

Partnering closely with other operations, application, infrastructure and 3rd party teams in any problem analysis and resolution and in infrastructure configuration management activities.

Providing a holistic view of the production environment and ensuring outstanding issues are tracked and resolved, particularly long-term strategic fixes.

Managing incident teams and effectively determining appropriate courses of action.

Managing high performing level two support teams.

Partnering with application vendors and internal teams to maintain the application technology stack.

Actively participating in platform and application architecture.

Leading and driving the application release process.

Leading the development of tools and utilities as needed.

Lead a team who is in a rotating on-call support environment and participating when required.

Participating and performing stress testing, smoke testing and automated security testing.

Operating at a group/enterprise-wide level as a senior subject matter expert.

Influencing how teams/groups work together.

Applying expertise and thinking creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.

Communicating abstract concepts in simple terms.

Fostering strong internal and external networks and working with and across multiple teams.

Who are you?

You have a University Degree in Computer Science Engineering or equivalent combination of education and experience.

You have experience in ITIL processes and managing critical incidents.

You have a minimum 10 plus years in application management experience, providing 24x7x365 production support.

You have a minimum of 2 years of experience leading application support teams.

You have a minimum of 5 year of hands-on development experience in a Java based environment.

You have advanced experience, managing high-throughput, scalable, low latency business, or mission critical systems.

You possess a deep understanding and have strong critical thinking/problem solving capabilities to solve for complex production issues.

You have advance knowledge and understanding of systems/software development life cycle management and DevOps practices combined with experience in a Continuous Integration and Delivery environment.

You have experience in managing on-premise and cloud-based applications.

You have excellent troubleshooting and analytical skills.

You have solid experience building application and infrastructure monitoring using tools such as Splunk, ELK, App, Dynamics, or Nagios.

You have experience using database technologies such as SQL and Oracle.

You have experience using and understanding middleware technologies such as Tomcat, JBOSS, or messaging platforms.

You have experience analyzing scalability, throughput, and load testing metrics.

You have experience using CI/CD automation/build tools (Maven, Git, Jenkins, TeamCity, Ansible).

You have strong knowledge of Linux/Unix.

You have working knowledge of network and secure web application programming principles.

You have good written and verbal communication skills, and an ability to interact with others in a team environment.

How We Work We know that exceptional people have great ideas and are passionate about their work.

Our culture encourages excellence and actively rewards contributions with: Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.

Core Values: They define us.

Living them helps us be the best at what we do.

Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.

Education: To ensure you are the best at what you do we invest in you.

About Interac Interac Corp.

operates an economical, world-class debit payments system with broad-based acceptance, reliability, security, and efficiency.

The organization is one of Canada’s leading payments brands and is chosen an average of 16 million times daily to pay and exchange money.

For more than 30 years, Interac Corp.

and its predecessors, Interac Association and Acxsys Corporation, have facilitated secure financial transactions through the development of innovative and convenient debit and money transfer solutions.

A leader in the prevention and detection of fraud, the organization has one of the lowest rates of fraud globally.

Visit interac.ca or follow INTERAC on Twitter.

Interac Corp.

has a diverse group of shareholders that includes banks, credit unions, caisses populaires, payment processors and merchants.

Interac Corp.

believes in providing an inclusive workplace where all individuals have the opportunity to succeed.

We are committed to doing so by providing accessible employment practices.

Contact a member of the Human Resources department if you need accommodation at any point in the application process or want more information about our Accessibility Policy, which is also available online here.