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Customer Service Representative

Morneau Shepell Ltd

This is a Contract position in Guelph, ON posted February 25, 2021.

Build a meaningful career At Morneau Shepell, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives.

The extraordinary expertise of a more than 6,000-strong workforce is harnessed to support the employees and families of the organizations we serve.

Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Customer Service Representative LifeWorks by Morneau Shepell Toronto, ON Permanent Full Time LifeWorks LifeWorks supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform, LifeWorks by Morneau Shepell.

We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.

As a Global Employee Engagement Platform serving tens of thousands of companies and millions of employees worldwide, LifeWorks by Morneau Shepell uses innovative technology and mobile-first user experience to deliver a Total Wellbeing Solution that people and companies
– such as Aviva, Burberry, Walgreens, Expedia, Intel and Nestlé Canada
– love to use.

Morneau Shepell employees have access to the same high-quality well-being support and resources provided to our customers.

We pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionally.

We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles.

Summary Our 24/7 Care Access Centre is where it all happens.

Our Client Care Representatives are first responders to client requests received over the phone, email and chat.

Taking care of clients’ means having conversations that determine their needs and appropriate support based on a wide array of industry leading solutions.

Our environment is fast-paced, supportive, innovative and fun.

Joining our Morneau Shepell family will provide you with fantastic work experience, not to mention some great connections and friends along the way.

Succeeding as a Customer Service Representative will require the following core qualifications and skills
• A Bachelor degree, community college diploma or equivalent post-secondary education
• The flexibility to work shifts which may include days, evenings, weekends
• Previous customer service experience in social services, sales, call centres and/or office environments preferred Characteristics of a Customer Service Representative As a new employee you’ll get paid to learn more about our fantastic services and our approach to client conversations, through a combination of online courses and live instructor-led sessions.

Successful Customer Service Representatives are:
• Passionate about helping others
• Excellent customer service, written and verbal communication skills
• Dedicated to providing a meaningful customer experience
• Empathetic and able to triage crisis situations to our clinical team
• Go-getter, results-oriented and good-natured
• Driven to achieve performance success and enjoy working in a fast-paced environment
• Happy to work for a successful company that promotes from within Being part of the largest and most successful EFAP organization world-wide isn’t the only benefit.

Additional benefits include:
• A permanent position with a competitive benefits package
• A robust training program that prepares you for your role
• Opportunities to increase your earnings through performance based incentive programs
• A place where excellence is rewarded
• An environment that values employee engagement, innovation and client service excellence
• Rewards for sharing your feedback and ideas
• Development plans and resources to support your career aspirations
• Growth opportunities in a company that promotes from within
• A team of colleagues who work hard together and have fun Job Grade: MS1 Fulfilling work that matters Morneau Shepell is in the business of helping organizations help their people and in the process, we strive to elevate ours.

We’re always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve.

We appreciate the interest of every applicant; however, we contact only those selected for an interview.

At Morneau Shepell, we are committed to putting our people first.

Our priority is to optimize the health and productivity of our people.

In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees.

Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions.

We are excited to connect with you virtually, and look forward to receiving your application.

Find your fit with us.

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