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Customer service specialist (chat) – Canada Post team (bilingual) – Work from home

Nordia

This is a Contract position in Sherbrooke, QC posted April 6, 2021.

Your role at a glance:

Are you looking for a career that will allow you to work from home and put forward your customer service skills? Would you rather text than talk over the phone? If so, then we have the perfect opportunity for you within the Canada Post team at Nordia Sherbrooke.

 

What your day will look like

 

As a chat specialist, you will provide chat support to assist and respond to Canada Post customers’ various requests such as their delivery status, redirected mail, rates, and general inquiries. This is a non-sales position that focuses solely on customer service. Add to this the opportunity to work from the comfort of your own home – what could be better? 

Here’s what you need to join the team:

  • You’re bilingual;
  • You can type quickly and accurately (50+ words/minute);
  • You’re a solid multitasker, comfortable with a computer;
  • You’re great at paying attention to details; solving problems is your strength;
  • You must be able to work from home (an asset). You can discuss this in more detail with our recruitment team.

 

Finally, a flexible schedule is key. We have to be able to serve customers when they need us (during the day, evening, or weekends) – that’s what customer service is about!

What we offer:

Take advantage of a wide range of social benefits, including an insurance program after 6 months of service, fully-paid training, flexible schedules, a friendly and dynamic work environment, and much more!

 

Why Nordia?

 

It’s simple: our top priority is to provide a rewarding environment for our employees. That’s why we are proud to offer competitive compensation, a stimulating work environment and excellent benefits. According to the most recent 2019 internal survey, our employees confirm it: 87% of them would recommend Nordia as an employer to their family and friends! We are also on Waterstone’s prestigious list of Canada’s Most Admired Corporate Cultures.

 

Want to learn more about our career opportunities and what makes Nordia the best place to work? Visit our website!