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Dental Wings: Dental Prosthetic Expert – Technical Support Technician

Dental Wings

This is a Full-time position in Montreal, QC posted February 26, 2021.

Company DescriptionHere at Dental Wings, we have been #PushingTheBoundaries since 2007 to develop the future of digital dentistry.

We believe that the right technology can make Dentistry predictable, enjoyable, and less stressful for patients and dentists alike.When we refer to our vision, we often talk about how our developers and engineers are working to build the next generation of digital dental care.

This philosophy does not stop here: it also extends to offering the best customer experience in the industry.

We empower our employees to perform and make an impact, to question the status quo, to drive change, and to stay ahead of the competition.Headquartered in Montreal (CA), with additional offices in Berlin (DE), Chemnitz (DE) and Lyon (FR) we are part of the Straumann Group since 2017.

Our products are distributed by leading dental companies in over 70 countries around the world.#PushingTheBoundaries every day.

Be part of it.Job DescriptionWe are looking for you: a dynamic and experienced person with experience as a dental prosthetist to join our Technical Customer Support team in Montreal.What will be part of your job?Technical SupportProvide level 2 technical assistance to users and distributors (level 1) on the prosthetic design and use of the software (CAD/CAM), until final resolution:Identify and correct malfunctions described by the user or distributor.When necessary following the diagnosis, escalate and follow up a complex technical issue related to our software, network and systems to level 3 (incident escalation) by coordinating the resolution with all stakeholders.Clearly document and identify incident tickets and interventions and fill in and update the technical documentation.Validation for implant manufacturersValidate and maintain manufacturers’ implant libraries, including checking kit compatibility with our software and providing technical support.Software ValidationParticipate in and assist the V& V (Verification&Validation) process software validation tests and documentation when required.Improvement and developmentParticipate in product development and check, ensure the relevance of developments.

QualificationsTo be successful in this position your profile should include the following:College diploma in Dental Prosthesis Techniques or similar; Minimum 8 years’ experience in dental prosthetics, including significant experience (4 years) in CAD/CAM; Proficiency andfluency in French; Professional use of English, proficiency and fluency an asset.Additional InformationOur OfferFloating daysBest of everything: autonomy and teamworkGroup insurance coverageGroup RRSP with employer contributionFree fruit, bagels, coffee and teasLots of social activities (board games, video games, 5@7, etc.)A dynamic and multicultural work environmentAccessible by public transport in the trendy Mile-End district (160 St-Viateur E)Become part of the leading team in the industry: #JoinStraumann and work with us: #WeChangeDentistryand many more things!See how people rate us on Glassdoor.