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Equality Street: Salesforce Solutions Architect

Equality Street

This is a Contract position in Montreal, QC posted February 21, 2021.

Equality Street is seeking a talented individual to be a Salesforce Solutions Architectwithin our Client’s Enterprise Services.

As a senior technical individual contributor and subject matter expert, the ideal candidate will work as a part of the Salesforce Centre of Excellence (CoE) and provide enterprise level thought leadership for architectural, development and delivery solutions across the company.

Reporting to the Enterprise Architecture Organization and dedicated to the Enterprise Salesforce CoE, the successful candidate will work within the Salesforce ecosystem to maximize the value from the Salesforce Platform and deliver consistent, portable and reusable solutions.

This individual will help architect CRM and client engagement solutions with client-centric, omni-channel processes delivered through a consistent client experience, achieving the goal of making it easier for our Clients to do business with us.

Salesforce.Com is a key anchor platform enabling modern digital experiences.

If you are looking to influence the organization in a critical role in the forefront of an enterprise wide digital transformation, this role is for youQualifications
· 5 years experience with Salesforce Architecture
· 10 years of leadership experience in technology
· 5 years of experience architecting technical solutions on the Salesforce platform, including experience developing Salesforce customizations (Apex), integrations, etc.

· Active Salesforce certifications or ability to achieve relevant certifications
· 3 years experience with Sales Cloud
· 3 years experience with Community Cloud
· 6 months experience with Financial Services Cloud and Service Cloud
· Experience evaluating, installing and configuring Salesforce App Exchange packages
· Demonstrated understanding of architecture patterns: cloud, integration, data, security, etc.

· Experience with transformation strategy, approach, and planning.

· Excellent interpersonal, collaboration and team building skills
· Excellent relationship management skills
· Excellent problem analysis and trouble shooting skills
· Excellent communication skills (written and verbal) ability to express ideas, thoughts and information so that it can be understood by various audiences and meets the customers’ needs
· Strong organizational and time management skills
· Multitasker full of great energy and attitude to work in a fast-paced, dynamic team environment
· University or college degree or equivalent experience
· Ability to tailor messages to various business and technology audiences
· Effective in articulating value of platform and solution options to senior business and technology management Main Accountabilities
· Provide thought leadership and work closely with fellow team members and across business and technical project dimensions, solving enterprise-wide complex business requirements and make informed decisions.

· Demonstrate forward thinking around where the business is going and how technology can support these efforts.

Integrate new teams into the Salesforce framework with attention to sharing and re-use.

· Technical architecture and detailed design on the Salesforce.Com platform, both hands-on and as a trusted advisor
· Translate business requirements into well-architected solutions that best leverage the Salesforce platforms and products
· Participate in the development of a Customer Relationship Management (CRM) roadmap that prioritizes and sequences the many Canadian business unit teams that will migrate onto Salesforce.

· Build trust relationships with senior level technical and business teams and communicate at all levels of the organization’s enterprise.

· Develop deep knowledge of the capabilities of the Salesforce Platform and Salesforce Strategic Applications and champion their use to maximize speed and efficiency.

· Collaborate with architecture team to create and maintain standards for the overall architectural vision that emphasizes a reuse strategy.

· Establish standards and best practices within the CRM space and within the Salesforce framework.

· Develop, implement, maintain and monitor internal controls and governance for case management workflow.

· Understand the Salesforce guardrails and promote process designs and best practices that keep teams within those guardrails.

· Govern the overarching Salesforce support model and provide recommendations for continual improvement of the supporting infrastructure environments.

· Ensure usage of Agile methodologies and DevOps framework
· Champion and spearhead Innovation to demonstrate value of the platform to the organization, and drive team engagement through continuous learning Competencies
· Strong and effective relationship builder with the ability to influence across organizational boundaries and collaborate effectively with senior executives – ability to recognize and understand politics and organization dynamics to accomplish objectives.

· Proven leadership capability with excellence in coaching people
· An enthusiastic team player who enjoys sharing knowledge, experience and ideas, and is open to ideas and input of others.

· Ability to apply judgment and make decisions in a dynamic and ambiguous environment, leveraging well-developed analytical problem-solving skills.

· Strong business acumen – client-focused with an in-depth understanding of business goals
· Well-developed verbal and written communication skills, able to tailor communication style to the audience and to actively participate and influence conversations with senior executives.

· Results-oriented with a proven record of delivering to deadlines, able to multi-task and prioritize a wide range of tasks with an understanding of the big picture and inter-dependencies across processes and systems.

· Positive and energetic attitude, self-motivated with a willingness to take ownership and responsibility.