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ROTRONIC: Service And Application Technician


This is a Contract position in Montreal, QC posted February 22, 2021.

Summary: The Service and Applications Technician position, under the direction of the Managing Director, will require the person to work in a dynamic environment performing a multitude of tasks and roles including supporting the service offering of Rotronic Canada and Process Sensing Technologies, satisfying service requirements, servicing customers, backup support of other functions and close cooperation with internal and external team members.

This role will need to have an entrepreneurial attitude and the ability to manage the competing priorities of a growing business.

Key ResponsibilitiesProviding exemplary customer service/relationship managementExposure to technical selling in a solution provider orientated environmentTake ownership of customer’s issues and follow problems through to resolution.

Set a clear mission and deploy strategies focused towards that missionSatisfying the requirements for in-house calibration and service as well as on-site services including but not limited to calibration, installation, mapping and validationProduct and Application support for the environment monitoring system RMSLearning and understanding Process Sensing Technologies’ complete product offering Expected travel is 40%Work with external sales to provide necessary information regarding services and products Update job knowledge by studying new product descriptionsWork closely with the internal team members and external Sales to ensure high customer satisfactionSupport other functions of Rotronic as the business needs and priorities changeAvailable for on-call on special projects Skills Required:Possess a high energy, strong desire to achieve top results with a charismatic, positive “can-do” attitude over the phoneand in personDemonstrates capability to strategically plan to meet deadlines and future company needsPossesses strong analytical, organizational, and detail-oriented skillsStrong Technical aptitude IT and networking experience Highly proficient in Microsoft Office, PowerPoint, Excel and other Windows based applicationsExperience & Education Requirements:Minimum 1-2 years experience in a technical, solution providing environmentCollege Diploma in a technical disciplineExperience with environmental monitoring systems, calibration and validation an asset