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Collection supervisor

ARO inc.

This is a Contract position in Barrie, ON posted February 25, 2021.

At ARO, Debt Collection services are our specialty and main line of business.

We deliver receivable management solutions on a national basis that are customized and based on the needs of the clients that we partner with.

We are looking for a Collection Supervisor for our Markham location.

KEY RESPONSIBILITIES Coach, motivate, develop and direct team members in order to meet and exceed objectives Recruiting of agents Responsible for evaluation and performance management of agents Ensure that each team members understands and respects the different policies set by clients Ensure compliance with the policy of zero tolerance regarding a complaint and address any escalation or potential complaint Monitor and control on a daily, weekly and monthly basis, results and objectives of each of its collection agents to identify areas for improvement and to ensure adequate follow-up Monitor the number of active accounts to comply with the work planning Ensure careful monitoring of collection activities Prepare reports and follow-up for each team members in accordance with the policies established by the clients and the company.

Perform other duties as assigned QUALIFICATIONS Completion of Post Secondary Education preferred Previous experience in leading teams Minimum one (1) year experience in a similar role would be a definite asset Excellent interpersonal and communication skills Ability to work well under pressure Understanding and experience in the collection business Proven innovation skills Flexibility in scheduling WHAT WE OFFER: Competitive compensation package; Group benefits coverage (medical, dental, vision); Career growth opportunities; Positive work environment; Work within a 100% Canadian organization.