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Kandy Communications: Kandy Services Platform Product Manager

Kandy Communications

This is a Full-time position in Ottawa, ON posted March 29, 2021.

OverviewAmerican Virtual Cloud Technologies, Inc.(“AVCT”; Nasdaq: AVCT) is a premier IT solutions provider offering a comprehensive bundle of services including unified cloud communications, managed services, cybersecurity, and enhanced connectivity.AVCT’s personnel consist of a collective of thought leaders, engineers, software designers, system architects, solution designers, and other dedicated employees who specialize in developing next-generation history-making communication solutions to enable business progress.

We’re a diverse group of individuals united by a shared set of values and goals required to achieve corporate success.

Our employees are committed to performing well as individuals and in teams for the betterment of our company.

We accelerate digital business transformation with IT solutions powered by the capabilities of our subsidiariesComputex Technology SolutionsandKandy Solutions.

Kandy is a cloud-based, real-time communications platform offering proprietary UCaaS, CPaaS, and CCaaS capabilities.

Kandy enables service providers, enterprises, software vendors, systems integrators, partners and developers to enrich their applications and services with real-time contextual communications, providing a more engaging user experience.

With Kandy, companies of all sizes and types can quickly embed real-time communications capabilities into their existing applications and business processes.We’re looking for a very experienced Agile product owner to join our Kandy Communications cloud services team to help us get to our future state communications services infrastructure.

As the consummate product owner at the top of your game you will oversee service development & delivery from an existing set of service nodes, and driving the evolution of those services onto our new multi-service platform (which you will also have responsibility for).

The current service elements include UC server, integrated messaging server, call management and routing servers, and network mediation.

One of the keys to success will be prioritizing short and long term customer and product needs to develop and deliver a service evolution onto our new service platform based on Docker and Kubernetes.

Also required is to go beyond standard product development to put the services directly into customers’ hands via Kandy’s New Service Introduction process – using DevOps and Agile approaches.Job ResponsibilitiesUsing an Agile Development methodology, you are expected to act as product owner for multiple scrum teamsDevelop and manage service strategies and initiatives – prioritize and manage service platform backlog along with roadmap and commitmentsManage existing KBS Administration Portal and End User Portal including UI/UX evolution and exposure of new services in the Kandy Business Solutions cloud environmentBuild business plans, budgets, resource plansDrive delivery of new features for UC call server, UC messaging server, mediation server and new Multi-Service PlatformDrive evolution of platform services to meet upcoming challenges and opportunities of cloud service delivery paradigmsMigrate selected services to micro-service platform establishing future proof, cost effective solutions delivering next generation of Kandy servicesWork with business owners to prioritize required technical enhancements and featuresWork directly with R& D teams to drive effective service delivery within established budget and timelinesQualificationsAgile product owner – certified preferred10+ years’ experience in leading product development in a product manager roleUniversity degree in business, commerce, engineering or computer sciencePragmatic decision maker with ability to trade off short and long term needs – keeping an eye on current business needs while leading the team to the futureExperience in delivering world leading products for enterprise communications – must have clear understanding of telephony services including UC, PBXs, Collaboration, …Broad experience in cloud services delivery and/or cloud infrastructure including but not limited to Docker, Kubernetes, AWS/GCP, SoftLayer, VMWare, micro-servicesKnowledge of TMForum a strong bonusFantastic team workerOutstanding communications with customers, peers and key stakeholdersExcellent organizational and time management skills Supervisory Responsibility The Kandy Services Platform PLM position does not have supervisory responsibilities.

Physical/Cognitive RequirementsWhile performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands and fingers to operate a computer and telephone.Specific vision abilities required by this job include close vision requirements due to computer workEmployee is expected to deal with complex mental tasks on a regular basis, including complex math, decision making, planning and strategy developmentLight to moderate lifting is required Attendance/ScheduleThis is a full-time positionTravelTravel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

EEO StatementAVCT is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.