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Search Optics: Account Manager

Search Optics

This is a Full-time position in Montreal, QC posted March 30, 2021.

Position SummaryThe Account Manager I provides excellent customer service and builds lasting relationships with assigned client.

The Account Executive is a trusted partner in the customer’s web site and marketing needs.

The individual in this positions follows, implements and guides the client in campaign strategy and content best practices and enhancements for customer success and account retention and growth.

This position works closely with Marketing Services, Account Operations and Technology Teams to deliver superb customer service and performance.Duties and ResponsibilitiesThe Account Manager I is accountable for the following duties and responsibilities for our successful, rapidly-growing company:Works with partner agencies and/or Tier 1 clients to develop new business proposals and promotionsIntakes customers’ web site needs at account inception and continually thereafter; level sets needs and expectations within technology limitations and practicalityReviews campaign strategies at new account inception and continually thereafter to ensure content is optimized for all marketing tactics, strategy and performance (Search Engine Marketing, Search Engine Optimization, Display Advertising, Local Engage) – ensures optimal landing page strategy best practices are determined by the teams and appliedCollaborates with the Marketing Services teams to ensure most recent offerings and campaign optimization tactics for client goals are appliedRoutinely reviews campaign performance metrics to ensure performance is consistent with goals and expectations established with the customerPrepares monthly reporting packages for the customer that demonstrate the value provided, strategy review, campaign performance and recommendations for campaign growth or opportunityContinually communicates with the client to determine web site and marketing needs, feedback, and business challenges, successes and opportunities.Routinely, and as needed, executes web site-related enhancements, changes and fixesProvides lessons learned on strategic accounts with team members to ensure application of best practicesRemains aware of account risk signals and triggers as well as execute save tacticsGrows account revenue by upselling existing products, demoing new products for customers, and securing seasonal heavy-ups to help customers meet their sales goalsMinimum QualificationsThe ideal candidate will possess the following:Bachelor degree and 2+ years of related customer management experience in digital marketing, internet management or technology.Demonstrated experience working with several digital marketing tactics and ability to interpret metrics and recommend campaign enhancementsAbility to quickly learn existing systems/structure and identify appropriate workflow and metrics in new systemSuperb problem solving skillsExcellent communication skills, both oral and writtenDetail oriented and ability to multi-taskA collaborative worker, capable of creating and maintaining a positive work environment that delivers resultsMust be a big picture thinker and decision makerAutomotive experience requiredWorking ConditionsIndoor, environmentally controlled conditionsIn contact with others (face-to-face, by telephone, or otherwise) frequently, including working in teamsPerform job tasks in slightly close physical proximity to other peopleTraveling up to 20% of the time may be required (in non COVID environment)Physical RequirementsRemain in the seated position, in front of a computer, for extended periods of timeThe ability to listen and to understand information and ideas presented through spoken words and sentencesPerform work using computers and electronic devicesAbility to read and understand information and ideas presented in writingLift an object between approximately 10 and 25 poundsClarity of vision at 20 inches or lessExpressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly